Community Content

By: Howard Williams

In a high street, an open door shows customers they’re welcome in your shop. Online, however, opening that door is trickier. You need to show your online customers that you’re ready to do business with them – which isn’t always easy behind digital barriers of screens and distance.
So, how can you open a digital door and give customers that welcoming experience? You need to be available to your customers, demonstrating approachability, accessibility and efficiency. And live chat software can help you achieve just that.

Christmas is very, VERY early this year!

We’re giving away free Amazon gift cards to all SherWeb partners who bring in new Office 365 subscriptions. Register today!

I have been on the board of MS Hope for a Cure since 2007 and this year I wanted to share some additional info on where your money has gone and how you have helped to make a difference so far.

MS Hope for a Cure, an organization with only two full-time employees, has had a huge impact in providing funds for research and support for individuals suffering from MS.

"Many IT professionals have not readied themselves for things like Software Defined Networks, Cloud Compute infrastructure and Cloud Storage that can be deployed and managed through automation in ways never thought of before. Infrastructure as Code (IaC) isn't always well understood, leaving those responsible for IT in the cloud to erroneously abdicate responsibility to their cloud vendors.

SAP Business One, the comprehensive enterprise resource planning (ERP) business suite designed for small to midsize businesses (SMBs), has just accomplished a landmark achievement: The application has surpassed the 60,000th customer milestone mark.

Coming to a client near you in mid-May 2018 is the European Union’s GDPR requirement. As you well know, this is an enormous opportunity for MSPs. And not just for European companies—it impacts any company that stores information on individuals who might be based in one of the European Union countries, even data for marketing purposes. This panel will be led by Harry (who has actually filled out a GDPR compliance document – OMG!) and we’re bringing back the ever popular Mike Semel (Mr. HIPAA).

We’re back with another Azure lecture with a significant twist. It’s all about “doing it” as we’ve used past lectures to set the strategic table. Time to eat Azure. Frank Ohlhorst is back with two MSPs in this hands-on story-telling sessions about how they are selling Azure into SMB and, more importantly, sharing tales from the trenches on implementation gotchas.

Staff members are on the frontline when it comes to cyberattacks against their employers. They’re increasingly seen by hackers as a weak link in the cybersecurity chain. That’s why most threats today come via email, aimed squarely at tricking the recipient into downloading malware, divulging log-ins or making wire transfers to the attacker. Trend Micro predicts cumulative losses from Business Email Compromise (BEC) attacks alone will hit $9 billion this year.

We’re back with another Azure lecture with a significant twist. It’s all about “doing it” as we’ve used past lectures to set the strategic table. Time to eat Azure. Frank Ohlhorst is back with two MSPs in this hands-on story-telling sessions about how they are selling Azure into SMB and, more importantly, sharing tales from the trenches on implementation gotchas.

This is a follow-up to last quarter’s well-received MSP sales and marketing lecture (five things you can do immediately). By popular demand (you literally asked for it), we are going deeper, faster and further. You will learn the in’s and out of driving new leads via content-based SEO and SEM with Google Ad words. Then it’s advanced email marketing techniques including a peek at HTML and a poke at MSP templates and we stack and rank email engines (including remailers).

Long-time SMB Nation member and fellow MSP Matt Anderson has a new hobby. His is mining Bit Coin as his side hustle.  Along the way, he has developed expertise in the profitable endeavor. Anderson’s knowledge and joy are infectious so fasten your seat belts for a packed 90-mins of drinking from a firehouse.