Step back and hear me out on this one.
While not a direct hit with the Managed Services Provider (MSP) small and medium business (SMB) space, it’s a technology story at its core: curbside pick-up.
First my journey. I recently started using curbside pick-up at a local grocery store “HEB” in the Austin, TX area. I am sold and will minimize my in-store visits moving forward. Here are a couple take aways.
Accuracy. The customer experience for online ordering has been awesome. The “stuff” I wanna buy is easy to find online. Also – there is an order history so I can simply repeat the last order (like copy-and-paste) and then make simple modifications.