N-able Report Manager 4.1 Aims to Efficiently Combine Daily MSP Business Practices

Geek Speak

n-able logoWe heard from N-able today that the recently acquired RMM has launched Report Manager 4.1, designed to deliver business reporting to N-able MSPs

worldwide. Highlighting the new release is a new executive summary report designed to transform and simplify the way MSPs quantify, communicate and visually demonstrate the business and technical value of their services to customers, prospects and other influencers such as line of business owners and board of directors.Now available as an optional module for N-able’s N-central RMM and MSP service automation platform, Report Manager 4.1 ships with more than 50 ready-to-use strategic and executive-level reports that offer high-value insight into key performance indicators (KPIs), IT infrastructure and devices under management. The new software also showcases the success of specific IT initiatives, investments and priorities such as cost savings, new infrastructure and overall enhancements to business availability.

N-able’s Report Manager is fully integrated with a RMM and MSP service automation platform at both the data and user interface level. Another feature is the tool’s intuitive design and an executive summary report that captures key metrics and summarizes them in a “glance-and-know” scorecard-style format. The result is that MSPs can more easily articulate and visually show high-value information such as network availability or year-to-date savings comparisons in seconds, without the need for executive-level customers to get bogged down in details.

The summary reports are populated with bright and instantly clear gauges that quickly summarize key information including the overall performance score for all activities presented -- benchmarked against previous scores to quickly track gains or losses. KPIs are captured in key areas of the customer’s business including asset management; security monitoring; and performance of servers, workstations and laptops.

With report templates in three categories including managed assets, managed IT services and managed security, N-able’s Report Manager 4.1 is highly customizable. The reporting solution features pre-built and pre-configured modules that can be dragged and dropped onto the design canvas and re-used across reports. Granularity of reporting is also controllable by the MSP, with content that can be based on customer, date, device class, service type and other variables.

Report output types are configurable for HTML, PDF, XLS, CSV or even email, and can be delivered to end customers via a branded format or a network share. In addition, N-able offers an archival function for storing five years or more of data, making Report Manager 4.1 useful for MSPs targeting financial services and other industries where archiving and regulatory compliance are essential.

The software also builds upon N-able’s integration with PSA providers Autotask and ConnectWise. It is also equipped with a “managed devices vs. time report” that provides a time frame and summary to quantify all changes in the network environment each month. The report automates the manually-intensive task of matching up billing against devices and against all activities including tickets issued by Autotask and ConnectWise.